Shipping & Returns Policy

All shipping is done via FedEx Ground unless otherwise specified by the customer. Shipping is calculated at the time the order is packaged.

DOMESTIC SHIPPING SERVICES

FedEx First Overnight

• Available throughout all states except Hawaii and Alaska. Orders must be placed by 2:00pm EST.
• No P.O. Boxes
• Next-business-day delivery by 10:00am EST.

FedEx 2nd Business Day

• Available in all 50 states for orders placed by 2:00pm EST.
• No P.O. Boxes
• By 4:30 p.m. EST in 2 business days to most areas. Delivery to some rural areas of Alaska and Hawaii in 3 business days.

FedEx 3rd Business Day

• Available in all 48 contiguous states for orders placed by 2:00pm EST.
• No P.O. Boxes
• Delivery within 3 business days from the date shipped.

FedEx Ground

• Available in all 50 states.
• No P.O. Boxes
• 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii.
Tuesday–Friday. Delivery is between 9 a.m. and 8 p.m.

 TRACK YOUR PACKAGE

After your order has been shipped, you will receive an email with your total and tracking number.

You may track your package by calling the FedEx Customer Service line at 1.800.463.3339 or go online http://www.fedex.com/us/

DAMAGES & DISCREPINCES

Any and all damages or discrepancies must be reported within 3 business days of receipt of package. Please call our customer service toll free from within the US and Canada at 1.866.952-3331. For damages, please retain all original packaging and all package contents for seven business days from the filing date for FedEx inspection and we’ll get any necessary replacements out to you immediately.

HOW TO RETURN OR EXCHANGE

INCOMPLETE, INCORRECT, OR DEFECTIVE

If your order arrives with merchandise that is incorrect, missing, or defective, please contact our Customer Service toll-free at 1-866-952-3331 within 3 business days of confirmed delivery of your merchandise. Incorrect or missing items must be reported within 3 business days of delivery, so that your claim may be processed and approved in a timely manner. Merchandise that is found to be defective may be repaired or exchanged, please contact our Customer Service as soon as possible for additional details.

Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.

REFUSALS & NON-DELIVERABLES

Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery.

Refusal of these charges will result in the package being returned to Shisha-Hookah Corporation at an additional shipping rate that will be billed to the customer.

Incorrect addresses may also result in return packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, less the shipping charges and a 10% restocking fee.

International Shipping Policy

We ship internationally to countries of South and Central America, Asia, Europe as well as Australia. The shipping charges vary depending on several factors like the weight of your order, your location, and the shipping mode you selected. All the available shipping options will be presented during the checkout process. Presently, we are shipping internationally via the United States Postal Service only.

NOTE: Shisha-Hookah.com does not sell or ship items to Russia or Belarus.

Shipping Gift Orders

If you want, we can ship your ordered items as a gift to your given address. To do so, leave a message in the “Customer Feedback” section while checking out. For instance; if it is a birthday present you can write “It is a birthday present, so please don’t send the purchase statement with it.” Kindly note, you must confirm the receiver’s age while placing your order.

Cost of Shipping

You quickly get estimated shipping cost before placing the order. As you put the chosen items in your shopping cart, click on the ‘Estimated Shipping Costs’ and put in all the required information, and submit. There will be a dropdown menu; choose United Stated Postal Service or USPS from there, and you will get the costs for international shipping.

Orders’ Packaging

Our team correctly packs each order with the utmost care and high-quality packaging materials, so it reaches its destination without any damage. We intend to ship the International Orders within two business days of placing the order. However, there may be delays (not limited to) hostile weather situations, holidays, and Credit Card approval authentication.

We hold no responsibility towards any loss or damage caused the order items after it leaves our warehouse. We take all precaution to ensure that your order is packed correctly. Nevertheless, if there is damage arose because of the concerned carrier’s failure, it would be the carrier’s obligation. We would be gratified to assist you with the claims for any loss or damage to your goods.

We accept unique conduction requisites. So, now you can give special instructions like placing the order package at a specific location or some box art in the Customer Reviews’ field during the checkout process.

Kindly note, there can be some additional import taxes on the order imposed by your nation’s Customs. Such charges determined on order are customer’s sole responsibility. We suggest you contact your regional custom people for the tax-related information and payment if it is mandatory. Kindly note that it is your (customer’s) responsibility to make sure that it is legal to import Hookah products like Shisha, and Tobacco in your country. In case, the order is declined and returned; there will be a 15% replacement fee charged. Also, the delivery time of orders with International shipping is an estimation only. Your order may be delivered either early or little delay depending on the time your local post office system, and Customs office take.

What to Do If the Order Comes Broken?

If your order arrives with a failure, email us with the photos of the damaged thing or packaging. Our team will get in touch with you within 24 hours and seek a solution.